CoffeeHot.ua privacy policy



This Privacy Policy of personal data (hereinafter - the Privacy Policy) applies to all information that the online store coffeehot.ua as well as the official CoffeeHot Facebook page www.facebook.com/coffeehot.ua, the official CoffeeHot Instagram page @ Coffeehot.ua and can also get about the User.


1. DEFINITION OF TERMS


1.1 The following terms are used in this Privacy Policy:


1.1.1. "Administration of the site of the online store coffeehot.ua as well as the official page of CoffeeHot on Facebook and Instagram (hereinafter referred to as the Administration of the site)" - authorized employees to manage the site, acting on behalf of "CoffeeHot ™", who organize and process personal data.

1.1.2. "Personal data" - any information relating directly or indirectly to a specific individual (subject of personal data).


1.1.3. "Processing of personal data" - any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. "Confidentiality of personal data" is a mandatory requirement for the Administrator or other person who has gained access to personal data not to allow their dissemination without the consent of the subject of personal data or other legal grounds.


1.1.5. “User of the site coffeehot.ua is a person who has access to the Site through the Internet.


1.1.6. "Cookies" is a small piece of data sent by a web server and stored on a user's computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.


1.1.7. "IP-address" is a unique network address of a node in a computer network built using the IP protocol.



2. GENERAL PROVISIONS

2.1. The User's use of the site coffeehot.ua means acceptance of this Privacy Policy and the terms of processing the User's personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the site shop.coffeehot.ua.

2.3. This Privacy Policy applies to the coffeehot.ua website and Facebook page www.facebook.com/coffeehot.ua. The official CoffeeHot page on Instagram @ Coffeehot.ua The online store does not control and is not responsible for third-party sites to which the User can click on the links available on the site shop.coffeehot.ua.


2.4. The site administration does not verify the accuracy of the personal data provided by the User of the site shop.coffeehot.ua.


3. SUBJECT OF THE PRIVACY POLICY



3.1. This Privacy Policy establishes the obligations of the Administration of the site shop.coffeehot.ua and the page on Facebook www.facebook.com/coffeehot.ua for non-disclosure and ensuring the protection of the confidentiality of personal data that the User provides at the request of the Site Administration when registering at shop.coffeehot.ua or when placing an order to purchase the Goods.


3.2. Personal data allowed for processing under this Privacy Policy is provided by the User by filling out the registration form on the coffeehot.ua website in the registration section and includes the following information:

3.2.1. Full name of the User;


3.2.2. User's contact phone number;


3.2.3. e-mail address (e-mail);


3.2.4. delivery address of the Goods;


3.2.5. place of residence of the User.


3.3.1. Disabling cookies may result in the inability to access parts of the coffeehot.ua website that require authorization.


3.3.2. The online store collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.


3.4. Any other personal information not specified above (purchase history, used browsers and operating systems, etc.) is subject to reliable storage and non-proliferation, except as provided in clauses. 5.2. and 5.3. of this Privacy Policy.


4. PURPOSE OF COLLECTING PERSONAL USER INFORMATION


4.1. The User's personal data can be used by the site administration coffeehot.ua for the following purposes:


4.1.1. Identification of the User registered on the website of the online store for placing an order and (or) concluding an Agreement for the sale of goods by remote means from coffeehot.ua.


4.1.2. Providing the User with access to the personalized resources of the coffeehot.ua website.


4.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the site coffeehot.ua, the provision of services, processing requests and applications from the User.


4.1.4. Determining the location of the User to ensure security, prevent fraud.


4.1.5. Confirmation of the accuracy and completeness of personal data provided by the User.


4.1.6. Create an account for making purchases, if the User has agreed to create an account.


4.1.7. Notifications of the User of the site coffeehot.ua about the status of the Order.


4.1.8. Processing and receiving payments, confirmation of tax or tax benefits by the User.

4.1.9. Providing the User with effective customer and technical support in case of problems associated with the use of the site coffeehot.ua.


4.1.10. Providing the User with his consent, product updates, special offers, information on prices, newsletters and other information on behalf of the online store coffeehot.ua

4.1.11. Implementation of advertising activities with the consent of the User.


4.1.12. Providing the User with access to the sites or services of the partners of the online store in order to receive products, updates and services.


5. METHODS AND TERMS OF PROCESSING OF PERSONAL INFORMATION


5.1. The processing of the User's personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.


5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, solely for the purpose of fulfilling the User's order placed on the site coffeehot.ua, including the delivery of the Goods.



5.3. The User's personal data can be transferred to the authorized bodies of state power of Ukraine only on the grounds and in the manner established by the legislation of Ukraine.

5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.

5.5. The administration of the site coffeehot.ua takes the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The administration of the site coffeehot.ua together with the User takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

5.6. The administration of the site coffeehot.ua together with the User takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.


6. OBLIGATIONS OF THE PARTIES


6.1. The user is obliged:


6.1.1. Provide information about personal data necessary to use the coffeehot.ua website.


6.1.2. Update, supplement the provided information about personal data in case of changes in this information.


6.2. The site administration is obliged:


6.2.1. Use the information received solely for the purposes specified in clause 4 of this Privacy Policy.


6.2.2. Ensure the storage of confidential information in secret, do not disclose without the prior written permission of the User, and also do not sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, with the exception of cl. 5.2. and 5.3. of this Privacy Policy.


6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect this kind of information in the existing business.


6.2.4. Block personal data related to the relevant User from the moment the User or his legal representative or the authorized body for the protection of the rights of personal data subjects apply or request for the verification period, in case of revealing inaccurate personal data or illegal actions.


7. LIABILITY OF THE PARTIES


7.1. The site administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of Ukraine, with the exception of cases provided for in cl. 5.2., 5.3. and 7.2. of this Privacy Policy.


7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:

7.2.1. Became public domain before its loss or disclosure.


7.2.2. Was received from a third party until it was received by the Site Administration.


7.2.3. Was disclosed with the consent of the User.


8. DISPUTE RESOLUTION


8.1. Before going to court with a claim for disputes arising from the relationship between the User of the website of the online store and the Administration of the site, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).


8.2. The recipient of the claim within 30 calendar days from the date of receipt of the claim shall notify the applicant of the claim in writing about the results of the consideration of the claim.


8.3. If an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of Ukraine.


8.4. The current legislation of Ukraine applies to this Privacy Policy and the relationship between the User and the Site Administration.


9. ADDITIONAL TERMS


9.1. The administration of the coffeehot.ua website and Facebook pages www.facebook.com/coffeehot.ua, the official CoffeeHot page on Instagram @ Coffeehot.ua has the right to make changes to this Privacy Policy without the User's consent.


9.2. The new Privacy Policy comes into force from the moment it is posted on the coffeehot.ua website, unless otherwise provided by the new edition of the Privacy Policy.


9.3. All suggestions or questions about this Privacy Policy should be reported in the "CONTACTS" section

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